How to Delete Your OurDream AI Account & Cancel Subscription (2026)

⚠️ Independent review site. All information verified June 2026. Check ourdream.ai for current support procedures.

To cancel your OurDream AI Premium subscription: go to ourdream.ai/profile, click "Cancel subscription," and confirm. Access continues until the current billing cycle ends — no immediate loss of features. Always cancel your subscription before deleting your account to prevent continued billing against a deleted profile.

This guide covers both the cancellation process and account deletion, plus the refund policy and what to do if you need billing support. Updated June 2026.

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How to Cancel Your OurDream AI Subscription

Cancellation is self-service through the profile page — no support contact required.

Steps:

1. Log in to your account at ourdream.ai
2. Navigate to your profile page (ourdream.ai/profile)
3. Locate the subscription management section
4. Click "Cancel subscription"
5. Confirm the cancellation when prompted

What happens after cancellation:

• Your Premium features remain active until the end of the current billing period
• No further charges are made after the cancellation is confirmed
• Your account reverts to free plan access when the billing period expires
• All your characters, conversation history, and settings are retained

Alternative method (support contact): If you cannot access the self-service option, email OurDream AI support with:

• Your full name
• Registered email address
• Plan type (monthly or annual)
• Order ID (found on your confirmation email)
• Request to cancel subscription

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Critical Warning: Cancel Before Deleting

Do not delete your account while your subscription is still active.

If you delete your account while a Premium subscription is running, billing may continue against a payment method that is no longer connected to an accessible account. You would be charged without being able to access the platform, and reversing this situation requires support intervention.

The correct order of operations is always:

1. Cancel subscription (and confirm it is cancelled)
2. Allow the billing period to complete
3. Delete account if desired

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How to Delete Your OurDream AI Account

Account deletion permanently removes your profile and associated data from OurDream AI's systems. The data purge timeline is not publicly disclosed in their privacy policy — if you need written confirmation of when your data will be removed, request this explicitly from support.

Steps to delete your account:

1. Ensure your subscription has been cancelled (complete Method 1 above first)
2. Contact OurDream AI customer support via email
3. State explicitly that you want your account permanently deleted
4. Request written confirmation of deletion and data removal if desired

What account deletion removes:

• Your profile and login credentials
• Created characters
• Conversation history
• Account-linked payment records
• Any remaining DreamCoin balance

What you cannot recover after deletion: Everything. Account deletion is permanent. Characters, conversations, and coin balances cannot be recovered after deletion is processed.

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Refund Policy

OurDream AI does not issue automatic refunds upon subscription cancellation. Access continues through the paid period, and billing simply stops for future cycles.

To request a refund:

1. Contact OurDream AI customer support
2. Provide: order ID, registered email, plan type, and a documented reason for the refund request
3. Wait for the support team to evaluate your request

Important: Refund approval is not guaranteed. The platform evaluates refund requests on a case-by-case basis. Refunds are more likely to be approved when:

• There is a documented billing error
• The refund is requested within a short window after billing
• You have supporting documentation for the request

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Frequently Asked Questions

Will I get a refund if I cancel my OurDream AI subscription?

No — refunds are not automatic upon cancellation. Cancelling stops future billing, and your Premium access continues through the current period's end date. To request a refund for the current billing period, you must submit a separate request to OurDream AI support with your order ID, registered email, and reason. Approval depends on documentation and timing.

Can I reactivate my account after cancellation?

Yes. After cancellation, your account remains active in free plan mode when the billing period ends. You can resubscribe at any time by visiting ourdream.ai/pricing and selecting a new plan. All your characters and conversation history are retained through the cancellation period.

How long does account deletion take?

OurDream AI does not publicly disclose their data purge timeline in the privacy policy. If you need confirmation of when your personal data is fully removed from their servers, email support and request written confirmation of the deletion date and scope of data removal.

Will I be charged after cancelling my subscription?

No. Once you confirm cancellation through ourdream.ai/profile, no further charges are processed. Your payment method will not be billed again. Premium access continues until the end of the period you have already paid for, then automatically reverts to free plan access.

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Before deleting, see if the platform actually meets your needs: full OurDream AI review | Check alternative platforms | See if a better pricing plan solves the issue